Return Policy

Return, Exchange & Refund Policy

For returning items for a refund or exchange, follow the steps below:

Step 1: Read our return or exchange conditions found directly below these steps to determine if you qualify for a return.

Step 2: If you qualify for a return, call our customer support line toll free (888-826-9683) to set up a return authorization. Having your Order ID ready before hand will help speed this process.

Step 3: Write your return authorization number down on a copy of your invoice. If you have lost your invoice, write down your return authorization number on a piece of paper with your name, address, and phone number.

Step 4: Write a brief note on your invoice (or piece of paper if you have lost your invoice) explaining the reason for the return (exchange, defective item, refund, etc.).

Step 5: Carefully package the item being returned so it is not damaged while in transit to us. Be sure to include the retail packaging for all returned items if possible. Items received back that are damaged from being incorrectly packaged will not be exchanged or refunded.

Step 6: Return the item to us. You are responsible to pay for the return shipping unless we have made an error on our part and shipped the wrong item or you have received a defective item. For larger and heavier items, we recommend shipping them via UPS. For smaller and lighter items, US Post Office is usually cheaper. If you have any questions regarding which shipping method will be cheaper for your particular item, please call us toll free at 888-826-9683. Note: We will not accept items mailed “Postage Due”. Ship the item to us at:
Attn: Returns
1517 East 3850 South
St. George, UT 84790

Return Conditions:

We will exchange, provide a full refund or replace with a like item for items RETURNED postmarked within 14 days of purchase meeting the following criteria:

You MUST have a Return Authorization: All Items returned must have a return authorization and be accompanied with Name, Address, Phone #, Email (optional), order number, and reason for return. Note: We will not accept items mailed “Postage Due”. The outside of the package must have the Return Authorization number clearly marked - No returns without a Return Authorization will be accepted. Packages returned without authorization will be refused.

Unopened items: If you make a mistake ordering and order the wrong item, WE WILL exchange the item as long as the item is unopened. The customer will be liable for postage/shipping charges for the exchange item back to the customer. We do not refund shipping charges for items ordered by mistake.

Opened Package: Once the package is opened, defective DVD's, CD’s, and Cassette Tapes must be returned with original packing. If opened, we WILL NOT provide monetary refund, but will replace defective items with a new item.

Mouth Calls: Mouth calls cannot be resold for obvious health reasons. We will only refund/exchange mouth calls in unopened packages. We WILL NOT accept returns on Mouth Calls once used or opened. Reasons such as "hard to use" or "I don't like it", "I can't make it sound the way I want to", etc. will NOT be accepted as excuses for return. Be sure of the item you want before ordering - our previous very liberal return policy was abused by a few, ruining it for others. Remember - We will ONLY refund/exchange mouth calls in unopened packages.

 Remote Control Game Calls: As with ALL remote controls, ranges can vary significantly depending on battery state of charge and line of sight obstructions - trees, bushes, brush, etc. Manufacturers remote control range claims are normally based on clear flat terrain under ideal conditions, holding the remote 5 - 6 feet off the ground - NOT HUNTING CONDITIONS. Our experience with remotes from various manufacturers is to expect 1/2 the range claimed under hunting conditions. We will not provide refunds or exchanges for calls not meeting "claimed" remote control ranges by the manufacturer. If you have questions about an electronic caller, call us toll free before you order to discuss capability, function, quality, etc.

 All original manufacturer retail packaging, manual, literature, and accessories must be included with approved return. Remote and caller must be packaged and shipped in manner which protects remote control LCD screens from scratching and damage. Returns missing items and or scratched LCD screens WILL BE SUBJECT TO A 20 PERCENT RESTOCKING FEE.

 We are not a warranty repair center for defective electronic callers. Electronic callers should be return to the manufacturer for repairs. All manufacturers that we carry offer between 1 & 5 year warranties on their electronic callers. We will provide phone numbers and points of contact in the unlikely event you need warranty service.

Ghillie Suits and Camouflage Apparel: We will allow exchanges within 5 days of delivery for size related issues or defects. We do charge shipping for "wrong size returns and exchanges". Once used or worn in the field we will not accept returns.

Non Defective items returned within the 14 Day period WILL BE SUBJECT TO A 20 PERCENT RESTOCKING FEE.


Some items are NOT RETURNABLE due to consumer safety and liability reasons.

Those items include: Opened mouth calls, upper receiver assemblies, stripped uppers, bolt assemblies, and barrel assemblies. Once delivered to you they cannot be returned. Please make sure you do the research and confirm the item you are ordering is what you want, need, and require. If you have questions or need advice call us toll free before you order 888-826-9683. Inspect upper receiver assemblies & barrel assemblies carefully BEFORE mounting them.

Scopes/holographic optic sights/laser sight systems, and parts (triggers, quad-rails, scope mounts, magazines, chokes, etc.) are non-returnable once they have been mounted to the weapon, fired, or clamped/pinched in a mounting bracket. 

All manufacturers’ warranties are in effect and we will gladly assist you with manufacturer contact information.

Refund or Exchange timeline:

Exchange: Please allow us 2 business days to process and reship exchanged items. If payment is needed for exchange to a more expensive item or to pay for the exchange shipping charges, we will contact you within 2 business days of receiving the package. 

Refunds: All refunds will be issued within 72 business hours of receiving the item back. Note: Items being returned that are not defective or exchanged are subject to a 20% re-stocking fee. This fee will be deducted from the refund.

Refund / Exchange Contact info:

Phone: 888-826-9683      Email:

Pricing Policy / 14 Day Pricing Guarantee

Our pricing policy and philosophy is very simple - If it's on sale today, then you paid too much yesterday. We do not play the "sales" game many retailers engage in - For example proudly announcing "15 percent off" while inflating the retail price by that same 15 percent, essentially selling it at normal retail anyway. However, on occasion, because of our buying power and industry contacts we are offered opportunities for special purchases and bulk discount buys. In these cases, our policy is to pass the savings on to our customers in the form of lower prices.

Our prices are guaranteed for 14 days from date of purchase. If the customer brings it to our attention, that they purchased an item from and that the item was later reduced in price at within the 14 day guarantee period, we will refund the price difference in the form of a store credit at Please note we will not provide a monetary or credit card refund - store credit only.

Our 14 day pricing guarantee doesn't apply to shipping charges, free shipping offers, and special bonus offers. We do not price match with other businesses.

We reserve the right to make price adjustments / credits at our discretion.

Shipping Delays:

Products ordered normally get shipped the next business day.

99 percent of the items we sell are in stock. We update our out of stock status each day (online) - Items ordered that are out of stock normally will ship within 7 - 14 days unless otherwise noted. You are welcome to call us toll free to check stock status.

We do not control UPS or US Postal Service or their delivery schedules - Severe weather, road closures, aircraft delays, incomplete address, acts of god, etc can all affect delivery schedules. Many rural areas still take 2 days delivery time even with Express Mail. We will not refund shipping charges for UPS or the US Postal Service not meeting there delivery time guidelines.


Electronic Calls:

Electronic Callers & Remote Control units: We are not a warranty repair center for defective electronic callers. Electronic callers should be return to the manufacturer for repairs. All manufacturers that we carry offer between 1 & 5 year warranties on their electronic callers. We will provide phone numbers and points of contact in the unlikely event you need warranty service.

Mouth Calls:

Mouth Blown Calls: We are not a warranty repair center for defective mouth blown calls (except for & Arizona Game Calls). Defective mouth blown calls should be return to the manufacturer for repairs. All manufacturers that we carry offer between 1 year and lifetime warranties on their call products. We will provide phone numbers and points of contact in the unlikely event you need warranty service.

Legal Information:

Indemnity: You agree to hold harmless and defend, Inc and its associates, officers, and subsidiaries from and against any and all liability, claims, costs and expenses for any accident or death, unintentional or otherwise, caused by the use of any item manufactured by or purchased from our online store.

Applicable Law:   Jurisdiction. These Terms and Conditions supersede any other agreement between you and, Inc. to the extent necessary to resolve any inconsistency or ambiguity between them. This Web Site is administered by, Inc. from its offices in St George, Utah. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Utah, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site shall be filed only in the State and Federal courts residing in the incorporated city of St George, Utah, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of or relating to the use of the, Inc website.

Game calls often contain small components which are choking hazards to children - KEEP GAME CALLS STORED OUT OF REACH OF CHILDREN


Some states prohibit the use of electronic game call devices. Check with your states Game & Fish department is you are unsure.

Special Offer, Coupon, and Discounts

Special offers, coupon and discount codes cannot be combined.  One discount or coupon per order.

Contact Information:

Our warehouse is located in St. George, Utah. Customer service hours are from 9 am to 5 pm MST Monday through Friday. Our toll free customer service and phone order number is (888) 826-9683. Our FAX number is (435) 628-8633. Email

Our mailing address for returns, general correspondence, and orders:
1517 E. 3850 S.
St. George, UT 84790