Customer Service

AllPredatorCalls.com is the original "Predator Hunting Superstore®".  We are a full-time "brick & mortar" game call business, with tens of thousands of satisfied customers nation-wide. We are in the predator hunting sport and industry for the long run and will strive to earn your continued business through fast shipping, low prices, and top-notch customer service.

Our Store Manager is AP Jones, He's an avid predator caller and hunter. He has designed numerous predator and game animal calls including the JavelinaHunter.com J-13 Javelina Call, Arizona Game Calls Coyote Dead and T-Rex, and the Black Beauty Series of Predator Calls to mention a few. Additionally, he often works closely with the who's who of electronic game call, decoy, camouflage, and night hunting light manufacturing in product prototyping, testing, and advanced capability development. Many customer service calls are answered by AP himself. He's nearly always available to answer a question or give advice on calling products. 

Our spacious shipping facility and warehouse is located in Saint George, Utah.  Our Customer service hours are from 9 am to 5 pm MST Monday through Friday. In keeping with our philosophy of being the most competitively priced Predator & Game Animal call source ANYWHERE, an to keep our operational costs low we emphasize the secure Online Ordering aspect of our business. However, we do take phoned in credit card orders during business hours. Please note our customer service representatives do wear several hats (processing inbound stock, packing orders, etc), if you get our answering service, leave your phone number and one of our staff will promptly return your call. Our contact phone number, Customer Service & Toll Free Order Line: (888) 826-9683 

 Shipping: Which Is Faster, Phone Orders or Online Orders? Online orders are much faster to process and ship. Most online orders are processed, packed and ready to ship within 30 minutes of order! We have a staff of warehouse personnel who pull and pack orders as they come off the server printer. Phone orders do take longer to process and ship as they must process through our billing and invoicing departments prior to going to the warehouse for pulling and packing. In a hurry for your product - Order online!

PLEASE NOTE:

• Your Billing and Shipping address MUST match on all high value orders.  Your order will be cancelled if they do not match.
• We DO NOT ship to freight forwarding companies or addresses

We ship both via the US Post Office (USPS) & United Parcel Service (UPS)

  

Economy Shipping: 

• Free Standard Shipping (for qualifying orders): Typically delivered in 7-10 business days. An order qualifies for free shipping when the cart total exceeds the established minimum value for qualified products. Some products that are bulky, heavy, or large do not qualify for free shipping and therefore will not count towards your free shipping required value.  

• $7.95 Flat Rate Economy Shipping: Typically delivered in 5-8 business days.
  

United States Postal Service (USPS): Customers have the option of choosing from the following USPS shipping options:

• Priority Mail: Delivered to most destinations nation-wide in 2 to 4 BUSINESS days. An order with a shipping weight of 1 pound or under (2 or 3 game calls or a couple DVD's) costs approx. $7.95

United Parcel Service (UPS): Customers have the option of choosing the from the following four UPS shipping options:

• UPS Ground (1-5 Business Days): Recommended for items over 3 lbs. shipping weight or bulky items. Depending on your zone, UPS can be faster than USPS Priority Mail and less expensive.

• UPS 3 Day Select (3 Business Days)

• UPS 2nd Day Air (2 Business Days)

• UPS Overnight Air (1 Business Day): Expensive, but gets there overnight.

UPS doesn't count the day the item was shipped (picked up), Weekends or Holidays as delivery or transit days. Example: A 2nd Day Air Package ordered after 2 pm MST on a Wednesday will be shipped on Thursday and will not be delivered until Monday.

- UPS Shipping Zones and expected delivery days chart -

Please Note: UPS doesn't count Weekends or Holidays as delivery days.

Product shipping weights displayed in the shopping cart include shipping & packing materials and are approximate weights.

Return, Exchange & Refund Policy

For returning items for a refund or exchange, follow the steps below:

Step 1: Read our return or exchange conditions found directly below these steps to determine if you qualify for a return.

Step 2: If you qualify for a return, call our customer support line toll free (888-826-9683) to set up a return authorization. Having your Order ID ready before hand will help speed this process.

Step 3: Write your return authorization number down on a copy of your invoice. If you have lost your invoice, write down your return authorization number on a piece of paper with your name, address, and phone number.

Step 4: Write a brief note on your invoice (or piece of paper if you have lost your invoice) explaining the reason for the return (exchange, defective item, refund, etc.).

Step 5: Carefully package the item being returned so it is not damaged while in transit to us. Be sure to include the retail packaging for all returned items if possible. Items received back that are damaged from being incorrectly packaged will not be exchanged or refunded.

Step 6: Return the item to us. You are responsible to pay for the return shipping unless we have made an error on our part and shipped the wrong item or you have received a defective item. For larger and heavier items, we recommend shipping them via UPS. For smaller and lighter items, US Post Office is usually cheaper. If you have any questions regarding which shipping method will be cheaper for your particular item, please call us toll free at 888-826-9683. Note: We will not accept items mailed “Postage Due”. Ship the item to us at:

AllPredatorCalls.com

Attn: Returns

1517 East 3850 South

St. George, UT 84790

 

Return Conditions:

We will exchange, provide a full refund or replace with a like item for items RETURNED postmarked within 14 days of purchase meeting the following criteria:

You MUST have a Return Authorization: All Items returned must have a return authorization and be accompanied with Name, Address, Phone #, Email (optional), order number, and reason for return. Note: We will not accept items mailed “Postage Due”. The outside of the package must have the Return Authorization number clearly marked - No returns without a Return Authorization will be accepted. Packages returned without authorization will be refused.

Unopened items: If you make a mistake ordering and order the wrong item, WE WILL exchange the item as long as the item is unopened. The customer will be liable for postage/shipping charges for the exchange item back to the customer. We do not refund shipping charges for items ordered by mistake.

Opened Package: Once the package is opened, defective DVD's, CD’s, and Cassette Tapes must be returned with original packing. If opened, we WILL NOT provide monetary refund, but will replace defective items with a new item.

Mouth Calls: Mouth calls cannot be resold for obvious health reasons. We will only refund/exchange mouth calls in unopened packages. We WILL NOT accept returns on Mouth Calls once used or opened. Reasons such as "hard to use" or "I don't like it", "I can't make it sound the way I want to", etc. will NOT be accepted as excuses for return. Be sure of the item you want before ordering - our previous very liberal return policy was abused by a few, ruining it for others. Remember - We will ONLY refund/exchange mouth calls in unopened packages.

Remote Control Game Calls: As with ALL remote controls, ranges can vary significantly depending on battery state of charge and line of sight obstructions - trees, bushes, electrical/power transmission wires, brush, etc. Manufacturers remote control range claims are normally based on clear flat terrain under ideal conditions, with caller and remote elevated 3 - 5 feet off the ground - NOT HUNTING CONDITIONS. Most range claims also include a manufacturers disclaimer such as "under ideal conditions" or "up to xxx yards" or "your range may vary".  Our experience with remotes from various manufacturers is to expect less then claimed range under hunting conditions.  If you have questions about an electronic caller, call us toll free before you order to discuss capability, function, quality, etc.

All original manufacturer retail packaging, manual, literature, and accessories must be included with approved return. Remote and caller must be packaged and shipped in manner which protects remote control LCD screens from scratching and damage. Returns missing items and or scratched LCD screens WILL BE SUBJECT TO A 15 PERCENT RESTOCKING FEE.

We are not a warranty repair center for defective electronic callers. Electronic callers should be return to the manufacturer for repairs. All manufacturers that we carry offer between 1 & 5 year warranties on their electronic callers. We will provide phone numbers and points of contact in the unlikely event you need warranty service.

Ghillie Suits and Camouflage Apparel: We will allow exchanges within 5 days of delivery for size related issues or defects. We do charge shipping for "wrong size returns and exchanges". Once used or worn in the field we will not accept returns.

Non Defective items returned within the 14 Day period WILL BE SUBJECT TO A 15 PERCENT RESTOCKING FEE.

WE DO NOT REFUND SHIPPING CHARGES ONCE AN ITEM IS SHIPPED.

Some items are NOT RETURNABLE due to consumer safety and liability reasons.

Those items include: Opened mouth calls, upper receiver assemblies, stripped uppers, bolt assemblies, and barrel assemblies. Once delivered to you they cannot be returned. Please make sure you do the research and confirm the item you are ordering is what you want, need, and require. If you have questions or need advice call us toll free before you order 888-826-9683. Inspect upper receiver assemblies & barrel assemblies carefully BEFORE mounting them.

Scopes/holographic optic sights/laser sight systems, and parts (triggers, quad-rails, scope mounts, magazines, chokes, etc.) are non-returnable once their retail packaging has been opened. 

All manufacturers’ warranties are in effect and we will gladly assist you with manufacturer contact information.

Refund or Exchange timeline:

Exchanges: Please allow us 2 business days to process and reship exchanged items. If payment is needed for exchange to a more expensive item or to pay for the exchange shipping charges, we will contact you within 2 business days of receiving the package. 

Refunds: All refunds will be issued within 72 business hours of receiving the item back. Note: Items being returned that are not defective or exchanged are subject to a 15% re-stocking fee. This fee will be deducted from the refund.

Return / Exchange contact info:

Phone number: 888-826-9683

Email: sales@allpredatorcalls.com

Pricing Policy / 14 Day Pricing Guarantee

Our pricing policy and philosophy is very simple - If it's on sale today, then you paid to much yesterday. We do not play the "sales" game many retailers engage in - For example proudly announcing "15 percent off" while inflating the retail price by that same 15 percent, essentially selling it at normal retail anyway. However, on occasion, because of our buying power and industry contacts we are offered opportunities for special purchases and bulk discount buys. In these cases, our policy is to pass the savings on to our customers in the form of lower prices.

Our prices are guaranteed for 14 days from date of purchase. If the customer brings it to our attention, that they purchased an item from AllPredatorCalls.com and that the item was later reduced in price at AllPredatorCalls.com within the 14 day guarantee period, we will refund the price difference in the form of a store credit at AllPredatorCalls.com. Please note we will not provide a monetary or credit card refund - store credit only.

Our 14 day pricing guarantee doesn't apply to shipping charges, free shipping offers, and special bonus offers. We do not price match with other businesses.

We reserve the right to make price adjustments / credits at our discretion.

Shipping Delays:

Products ordered normally get shipped the next business day.

To minimize delays and ensure prompt shipping, WE STOCK 100 percent of the items we sell - We  DO NOT DROP SHIP from other businesses or manufacturers. We update our out of stock status each day (online) - Items ordered that are out of stock normally will ship within 7 - 14 days unless otherwise noted. You are welcome to call us toll free to check stock status.

We do not control UPS or US Postal Service or their delivery schedules - Severe weather, road closures, aircraft delays, incomplete address, acts of god, etc can all affect delivery schedules. Many rural areas still take 2 days delivery time even with Express Mail. We will not refund shipping charges for UPS or the US Postal Service not meeting there delivery time guidelines.

WE DO NOT REFUND SHIPPING CHARGES ONCE AN ITEM IS SHIPPED.

Electronic Calls:

Electronic Callers & Remote Control units: We are not a warranty repair center for defective electronic callers. Electronic callers should be return to the manufacturer for repairs. All manufacturers that we carry offer between 1 & 5 year warranties on their electronic callers. We will provide phone numbers and points of contact in the unlikely event you need warranty service.

Mouth Calls:

Mouth Blown Calls: We are not a warranty repair center for defective mouth blown calls (except for JavelinaHunter.com & Arizona Game Calls). Defective mouth blown calls should be return to the manufacturer for repairs. All manufacturers that we carry offer between 1 year and lifetime warranties on their call products. We will provide phone numbers and points of contact in the unlikely event you need warranty service.

Legal Information:

Indemnity: You agree to hold harmless and defend AllPredatorCalls.com, Inc and its associates, officers, and subsidiaries from and against any and all liability, claims, costs and expenses for any accident or death, unintentional or otherwise, caused by the use of any item manufactured by or purchased from our online store.

Applicable Law:   Jurisdiction. These Terms and Conditions supersede any other agreement between you and AllPredatorCalls.com, Inc. to the extent necessary to resolve any inconsistency or ambiguity between them. This Web Site is administered by AllPredatorCalls.com, Inc. from its offices in St George, Utah. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Utah, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site shall be filed only in the State and Federal courts residing in the incorporated city of St George, Utah, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of or relating to the use of the AllPredatorCalls.com, Inc website.

Game calls often contain small components which are choking hazards to children - KEEP GAME CALLS STORED OUT OF REACH OF CHILDREN

WILD ANIMALS MAY RESPOND AGGRESSIVELY AND ATTACK WHEN USING GAME CALLS

Some states prohibit the use of electronic game call devices. Check with your states Game & Fish department if you are unsure.

Special Offer, Coupon, and Discounts

Special offers, coupon and discount codes cannot be combined.  One discount or coupon per order.

Privacy Policy

Collection of Information 

ALLPREDATORCALLS.COM's PRIVACY POLICY

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.

WHAT INFORMATION DO WE COLLECT? AND HOW DO WE USE IT?

When you order, we need to know your name, e-mail address, phone number, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and notify you of your order status.

We personalize your shopping experience by using your purchases to formulate our recommendations about the products and merchandise that may interest you. We also monitor customer traffic patterns and site usage to assist in the design and layout of our website.

We can also use the information collected to notify you about important changes to the web site, new services, and special offers we think you'll find valuable.

Your IP address is used to help identify you and your shopping cart. We may also use your IP address to help diagnose problems with our server, and to administer our web site.

HOW DOES ALLPREDATORCALLS.COM PROTECT CUSTOMER INFORMATION?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. We also follow these additional principles of Privacy:

We do not give out your telephone number, credit card information, or screen names, unless you authorize us to do so. And we give you the opportunity to correct your personal contact and billing information at any time.

We may use information about the types of products you buy from us to make other marketing offers to you, unless you tell us not to. We do not give out this purchase data to others.

We give you choices about how ALLPREDATORCALLS.COM uses your personal information.

We use secure technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information. We keep you informed on this page about our privacy policies.

WHAT ABOUT "COOKIES"?

"Cookies" are small pieces of information stored by your browser on your computer's hard drive. Our cookies contain NO personally identifying information, but they do enable us to provide personalized features such as "My Account" and to store items in your shopping cart between visits (so you don't have to enter each item again). Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

WILL ALLPREDATORCALLS.COM DISCLOSE THE INFORMATION IT COLLECTS TO OUTSIDE PARTIES?

ALLPREDATORCALLS.COM may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of ALLPREDATORCALLS.COM INC, our users, or others.

We may make our postal mailing address lists available to subsidiaries and affiliated companies (an example would be mailing of a complimentary hunting related magazine or product catalog at no cost). We may also make our postal mailing address lists available to other direct mail companies who we believe may have products and services of interest to our customers. We do not share email addresses with any outside organizations that do not have operational relationships with AllPredatorCalls.com Inc for their own marketing purposes.

How does ALLPREDATORCALLS.COM allow customers to update or change the information it collects? You may update or change information related to your ALLPREDATORCALLS.COM account by accessing the "My Account" section of the Web site with your e-mail account and password. For other questions related to updating or changing your account information, please send e-mail to customerservice@allpredatorcalls.com.

IN SUMMARY

We are committed to protecting your privacy. We use information collected on our site to make shopping at ALLPREDATORCALLS.COM Online possible and to enhance your overall shopping experience. 

YOUR CONSENT

By using our web site, you consent to the collection and use of this information by ALLPREDATORCALLS.COM. We reserve the right to change this Privacy Policy at any time. Your continued use of the site means that you agree with the terms of the then-current Privacy Policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

CHILDREN

We do not direct the Site to, nor do we knowingly collect any personal information from, children under thirteen.

THIRD PARTY WEBSITES

The Site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through the Site.

CONTACT US

If you have questions or concerns about this Privacy Policy, contact us at customerservice@allpredatorcalls.com. 

Credit Card Security:

Secure online orders: Our shopping cart utilizes a completely secure cryptography SSL Certificate which enables encryption of all sensitive information during online transactions. As an enhanced security measure, AllPredatorCalls.com never stores sensitive credit card information on its secure servers, during each visit to our website in which a sale takes place, the customer must enter credit card information.

Errors, Typos, and Changes:

We strive for 100-percent accuracy in pricing, descriptions, and product photographs. However, manufactures change product contents, specifications, and prices without notice. We are human, and may make typos and errors on occasion. Our goal is zero pricing errors and we are confident we have none, in the event one is detected by a customer; we reserve the right to make price adjustments at our discretion.

Contact Information:

Our warehouse is located in St. George, Utah. Customer service hours are from 9 am to 5 pm MST Monday through Friday. Our customer service/general inquires and toll free phone order number is (888) 826-9683. Our FAX number is (435) 628-8633. Email

Download and print a mail in ORDER FORM

Our mailing address for returns, general correspondence, and orders:

AllPredatorCalls.com

1517 E. 3850 S.

St. George, UT 84790